diff --git a/CHANGELOG.md b/CHANGELOG.md
index 51202d5..286655a 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -7,6 +7,11 @@ and this project follows [Semantic Versioning](https://semver.org/).
 
 ## [Unreleased]
 
+### Fixed
+
+- Self-service kiosk: closed events no longer appear in the event picker — only open events are selectable.
+- Self-service kiosk: added a "Look up existing account" search field (by email or phone, triggered only by Enter or the Search button — never as-you-type) that autofills a returning visitor's name, contact details, and notification preference from their exact matching account, instead of requiring staff to re-enter details already on file.
+
 ## [1.3.0] - 2026-07-27
 
 ### Added
diff --git a/backend/src/controllers/eventController.js b/backend/src/controllers/eventController.js
index b6ed3ce..42eff26 100644
--- a/backend/src/controllers/eventController.js
+++ b/backend/src/controllers/eventController.js
@@ -241,10 +241,12 @@ const getEventsAll = async (req, res) => {
   try {
     const includePast = req.query.includePast === 'true';
     const includeInactive = req.query.includeInactive === 'true';
+    const excludeClosed = req.query.excludeClosed === 'true';
 
     const where = {};
     if (!includeInactive) where.isActive = true;
     if (!includePast) where.endDate = { gte: new Date() };
+    if (excludeClosed) where.cashupStatus = { not: 'closed' };
 
     const canIncludeTiers = !!(prisma && prisma.earlyBirdTier && typeof prisma.earlyBirdTier.findMany === 'function');
     const canIncludeVariants = !!(prisma && prisma.optionVariant && typeof prisma.optionVariant.findMany === 'function');
diff --git a/backend/src/controllers/userController.js b/backend/src/controllers/userController.js
index a4dc3e3..9e96e7d 100644
--- a/backend/src/controllers/userController.js
+++ b/backend/src/controllers/userController.js
@@ -482,13 +482,24 @@ const checkUserExists = async (req, res) => {
 
     const existingUser = await prisma.user.findFirst({
       where: { OR: searchClauses },
-      select: { email: true, phoneNumber: true },
+      select: { name: true, email: true, phoneNumber: true, notificationPreference: true },
     });
 
+    const hasEmail = !!existingUser?.email && !existingUser.email.endsWith('@guest.local');
+    const hasPhone = !!existingUser?.phoneNumber;
+
     res.json({
       exists: !!existingUser,
-      hasEmail: !!existingUser?.email && !existingUser.email.endsWith('@guest.local'),
-      hasPhone: !!existingUser?.phoneNumber,
+      hasEmail,
+      hasPhone,
+      // Safe-to-display fields only, for autofilling a lookup form — never the password.
+      // Guest placeholder emails are withheld the same way hasEmail already treats them.
+      user: existingUser ? {
+        name: existingUser.name,
+        email: hasEmail ? existingUser.email : null,
+        phoneNumber: hasPhone ? existingUser.phoneNumber : null,
+        notificationPreference: existingUser.notificationPreference,
+      } : null,
     });
   } catch (error) {
     res.status(res.statusCode === 200 ? 400 : res.statusCode).json({ message: safeErrorMessage(error) });
diff --git a/frontend/src/app/self-service/page.tsx b/frontend/src/app/self-service/page.tsx
index d56e5cd..db16625 100644
--- a/frontend/src/app/self-service/page.tsx
+++ b/frontend/src/app/self-service/page.tsx
@@ -85,6 +85,13 @@ function fmtCurrency(val: number) {
   return val === 0 ? "Free" : `R${val.toFixed(2)}`;
 }
 
+// Loose "does this look like a mobile number" check — covers 0821234567 (10, leading 0),
+// 821234567 (9, no leading 0), and 27821234567 / +27821234567 (11 digits, country code).
+function looksLikePhone(s: string): boolean {
+  const digits = s.replace(/\D/g, "");
+  return digits.length >= 9 && digits.length <= 11;
+}
+
 // ─── Kiosk Page ───────────────────────────────────────────────────────────────
 export default function SelfServicePage() {
   const [screen, setScreen] = useState<Screen>("setup");
@@ -113,8 +120,12 @@ export default function SelfServicePage() {
   const [createAccount, setCreateAccount] = useState(false);
   const [visitorPassword, setVisitorPassword] = useState("");
   const [accountExists, setAccountExists] = useState(false);
-  const [checkingAccount, setCheckingAccount] = useState(false);
   const [quantities, setQuantities] = useState<Record<string, number>>({});
+
+  // ── Account lookup (search-by-email/phone) state ──────────────────
+  const [lookupQuery, setLookupQuery] = useState("");
+  const [lookupLoading, setLookupLoading] = useState(false);
+  const [lookupMessage, setLookupMessage] = useState<string | null>(null);
   const [formLoading, setFormLoading] = useState(false);
   const [formError, setFormError] = useState<string | null>(null);
 
@@ -180,7 +191,7 @@ export default function SelfServicePage() {
     setEventsLoading(true);
     try {
       const data: KioskEvent[] = await apiFetch(
-        "/api/events/all?includePast=false&includeInactive=false",
+        "/api/events/all?includePast=false&includeInactive=false&excludeClosed=true",
         { authToken: token }
       );
       setEvents(data);
@@ -416,6 +427,8 @@ export default function SelfServicePage() {
     setCreateAccount(false);
     setVisitorPassword("");
     setAccountExists(false);
+    setLookupQuery("");
+    setLookupMessage(null);
     setFormError(null);
     setCurrentRegistrationId(null);
     setCurrentUserId(null);
@@ -431,33 +444,66 @@ export default function SelfServicePage() {
     };
   }, []);
 
-  // ─── Check whether an account already exists for the entered email/phone ──
-  useEffect(() => {
-    const email = visitorEmail.trim();
-    const phone = visitorPhone.trim();
-    if (!supervisorToken || (!email && !phone)) {
-      setAccountExists(false);
-      return;
-    }
-    const handle = setTimeout(async () => {
-      setCheckingAccount(true);
-      try {
-        const params = new URLSearchParams();
-        if (email) params.set("email", email);
-        if (phone) params.set("phone", phone);
-        const data = await apiFetch<{ exists: boolean }>(
-          `/api/users/check-exists?${params.toString()}`,
-          { authToken: supervisorToken }
-        );
-        setAccountExists(!!data?.exists);
-      } catch {
+  // ─── Explicit account lookup — only runs when the operator submits the search
+  // (Enter or the Search button), never on keystroke. Matches exactly against a
+  // single email or phone value and only ever returns that one matched account
+  // (or nothing) — never a broader/fuzzy match. ──
+  async function handleLookup() {
+    const q = lookupQuery.trim();
+    if (!q || !supervisorToken) return;
+    setLookupLoading(true);
+    setLookupMessage(null);
+    try {
+      // Classify the query as email- or phone-shaped and send it as only that param —
+      // sending the same raw string as both could let digits embedded in an email
+      // (e.g. a numeric local-part) get misread as an unrelated phone number.
+      const isEmailLike = q.includes("@");
+      const params = new URLSearchParams();
+      if (isEmailLike) params.set("email", q);
+      else params.set("phone", q);
+      const data = await apiFetch<{
+        exists: boolean;
+        user?: { name: string; email: string | null; phoneNumber: string | null; notificationPreference: "email" | "whatsapp" | "both" } | null;
+      }>(`/api/users/check-exists?${params.toString()}`, { authToken: supervisorToken });
+      if (data?.exists && data.user) {
+        const found = data.user;
+        setVisitorName(found.name);
+        setVisitorEmail(found.email || "");
+        setVisitorPhone(found.phoneNumber || "");
+        setNotificationPref(found.notificationPreference);
+        setAccountExists(true);
+        setLookupMessage("Account found — details filled in below.");
+      } else {
+        // No match — still save the retype: carry the query into whichever field it
+        // resembles, and leave everything else blank for a fresh entry.
         setAccountExists(false);
-      } finally {
-        setCheckingAccount(false);
+        setVisitorName("");
+        setNotificationPref("email");
+        if (isEmailLike) {
+          setVisitorEmail(q);
+          setVisitorPhone("");
+        } else if (looksLikePhone(q)) {
+          setVisitorPhone(q);
+          setVisitorEmail("");
+        } else {
+          setVisitorEmail("");
+          setVisitorPhone("");
+        }
+        setLookupMessage("No matching account found.");
       }
-    }, 400);
-    return () => clearTimeout(handle);
-  }, [visitorEmail, visitorPhone, supervisorToken]);
+    } catch {
+      setLookupMessage("Lookup failed. Please try again.");
+    } finally {
+      setLookupLoading(false);
+    }
+  }
+
+  function handleLookupKeyDown(e: React.KeyboardEvent<HTMLInputElement>) {
+    if (e.key === "Enter") {
+      e.preventDefault();
+      handleLookup();
+    }
+  }
 
   // Existing accounts are linked automatically — never show the "create account" toggle for them
   useEffect(() => {
@@ -628,6 +674,34 @@ export default function SelfServicePage() {
               <p className="text-gray-500 text-sm mt-1">{fmtDate(selectedEvent.startDate)}</p>
             </div>
 
+            <div className="mb-5 border border-gray-200 rounded-xl p-4 bg-gray-50">
+              <label className="block text-sm font-medium text-gray-700 mb-1">Look up existing account</label>
+              <p className="text-xs text-gray-500 mb-2">Search by email or phone number to fill in a returning visitor&apos;s details.</p>
+              <div className="flex gap-2">
+                <input
+                  type="text"
+                  value={lookupQuery}
+                  onChange={(e) => setLookupQuery(e.target.value)}
+                  onKeyDown={handleLookupKeyDown}
+                  className="flex-1 border border-gray-300 rounded-xl px-4 py-3 text-base focus:outline-none focus:ring-2 focus:ring-blue-500"
+                  placeholder="Email or phone number"
+                />
+                <button
+                  type="button"
+                  onClick={handleLookup}
+                  disabled={lookupLoading || !lookupQuery.trim()}
+                  className="px-5 rounded-xl bg-gray-700 text-white font-medium hover:bg-gray-800 disabled:opacity-50 transition"
+                >
+                  {lookupLoading ? "Searching…" : "Search"}
+                </button>
+              </div>
+              {lookupMessage && (
+                <p className={`text-sm mt-2 ${lookupMessage.startsWith("Account found") ? "text-green-700" : "text-gray-500"}`}>
+                  {lookupMessage}
+                </p>
+              )}
+            </div>
+
             <form onSubmit={handleRegister} className="space-y-5">
               <div>
                 <label className="block text-sm font-medium text-gray-700 mb-1">Full Name <span className="text-red-500">*</span></label>
@@ -808,9 +882,7 @@ export default function SelfServicePage() {
                     </div>
                     <div>
                       <p className="font-medium text-gray-800">Create an account</p>
-                      <p className="text-sm text-gray-500">
-                        {checkingAccount ? "Checking for an existing account…" : "Save your details for future events"}
-                      </p>
+                      <p className="text-sm text-gray-500">Save your details for future events</p>
                     </div>
                   </label>
                   {createAccount && (