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Add FEATURES.md and refresh info.md

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FEATURES.md is a repo-root overview of everything the platform does.
info.md, the overview for prospective churches, is brought up to date
with features added since it was written.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
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joshua
2026-10-19 10:06:06 +02:00
co-authored by Claude Opus 5.5
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CHANGELOG.md
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## [Unreleased]
### Added
- `FEATURES.md`, a repo-root overview of everything the platform does — roles, public site, events, registration, payments, tickets, messaging, dashboards, cashup, reports, settings, security, background jobs, and a page map.
### Changed
- `info.md` (the overview for prospective churches) brought up to date with features added since it was written — donations, invoices and receipts, cashup and costs, profit reporting, audit trail, scheduled messaging, self-service kiosk, scan points, backups, branding, and privacy controls.
## [1.11.0] - 2026-10-08
### Added
FEATURES.md
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# Hope Events — Feature Overview
A complete map of what the platform does, grouped by who uses it. For setup and
deployment see [README.md](./README.md); for the API see
[backend/API_DOCUMENTATION.md](./backend/API_DOCUMENTATION.md); for setting
defaults see [SETTINGS.md](./SETTINGS.md); for history see
[CHANGELOG.md](./CHANGELOG.md).
**Stack:** Next.js (React, Tailwind, shadcn/ui) frontend · Express + Prisma +
PostgreSQL backend · Yoco for card payments · SMTP for email · WAWP for
WhatsApp · PM2 for process management · optional Sentry for error monitoring.
---
## Contents
1. [Roles](#roles)
2. [Public site](#public-site)
3. [Events](#events)
4. [Registration](#registration)
5. [Payments, donations & refunds](#payments-donations--refunds)
6. [Tickets & check-in](#tickets--check-in)
7. [Attendee forms](#attendee-forms)
8. [Messaging & notifications](#messaging--notifications)
9. [User dashboard (My Events)](#user-dashboard-my-events)
10. [Staff tools](#staff-tools)
11. [Supervisor tools](#supervisor-tools)
12. [Admin tools](#admin-tools)
13. [Cashup & event costs](#cashup--event-costs)
14. [Reports](#reports)
15. [Site settings & setup wizard](#site-settings--setup-wizard)
16. [Accounts & security](#accounts--security)
17. [Help system](#help-system)
18. [Background jobs](#background-jobs)
19. [Operations](#operations)
20. [Page map](#page-map)
---
## Roles
Four roles, each including everything the roles below it can do:
| Role | Can do |
|------|--------|
| **User** | Browse events, register, pay, donate, view tickets, fill in forms, manage their own profile |
| **Staff** | Scan tickets, view/print event tickets, view registrations and form responses |
| **Supervisor** | Create and manage events, record payments/refunds, assign donations, at-the-door desk, manual registration, bulk email/WhatsApp, reports, site banner, self-service kiosk |
| **Admin** | Manage users and roles, all registrations, event costs and cashup (close/reopen events), audit log, site settings, WhatsApp connection, backups |
---
## Public site
- **Home page** — hero section with the organisation's name and branding, upcoming
and in-progress events, and a "Join Us" button (becomes "My Dashboard" when
logged in).
- **Events list** (`/events`) — event cards with picture, dates, location,
price, and a Register / Sold Out / Contact us button.
- **Event detail** (`/events/[id]`) — description, ticket options with
variant and early-bird pricing, low-stock and sold-out badges, downloadable
attachments, embedded Google Map with "Directions" link, and an
**Add to calendar** (`.ics`) button.
- **Short links** — events can have an alias (e.g. `/camp-2025`) that redirects
to the event. Only plausible aliases hit the database, so bot probes are
rejected cheaply.
- **Contact page** (`/contact`) — organisation email, phone, address and map.
- **Legal pages** — Terms of Use and Privacy Policy, filled from Site Settings.
- **Site banner** — a site-wide announcement bar set by supervisors.
- **Lockdown rules** (`/lockdown-rules`) — static rules page for the youth
lockdown event.
- **SEO** — `sitemap.xml` (every public page and event), `robots.txt`, and
Open Graph/Twitter link-preview metadata.
- **Theming** — brand colours, logo and favicon come from Site Settings.
---
## Events
Created and edited by supervisors through a 6-step wizard: **Basic Details →
Items & Pricing → Sections → Form → Visibility → Attachments**.
- **Basic details** — title, description, start/end dates, registration
deadline, picture (upload or URL), location (defaults to the org's address),
contact person.
- **Contact-only events** — for things like baptisms: shown publicly with a
"Contact us" popup instead of registration, with no tickets.
- **Ticket options** — multiple options per event (e.g. Adult, Child, Dinner,
T-shirt), each with a price and optional **stock limit**. One option is marked
as the main ticket, which is what gets checked in at the door.
- **Variants** — sub-types of an option (sizes, colours, Adult/Child/VIP), each
with an optional price override and its own stock limit.
- **Early-bird tiers** — deadline- and/or stock-limited cheaper prices per
option or variant. Prices are locked in per purchase ("tranches"), so buying
more later doesn't re-price what was already bought.
- **Sections** — named scan points (e.g. "Main hall", "Dinner") limited to
certain ticket options, so a scanner at that point only accepts those tickets.
- **Visibility** — active/inactive, hidden (reachable only by link), scheduled
go-live date, require login vs. allow guest registration, or no registration
at all.
- **Attachments** — downloadable files (maps, schedules, waivers) shown on the
event page.
- **Notify recipients** — choose which staff get registration/payment alerts and
the daily summary for the event.
- **Sold-out handling** — an event is sold out when every stock-limited option
is exhausted. "X remaining" badges appear at a threshold that scales with
capacity.
---
## Registration
- **Online registration** (`/register/[eventId]`) — pick options, variants and
quantities; see early-bird prices and stock warnings; fill in the event form.
- **Guest registration** — when an event doesn't require login, an inactive
account is created and an activation link is sent by email or WhatsApp.
- **Statuses** — Pending, Confirmed, Partially Paid, Paid, Cancelled.
- **Edit options** — users can add or change items on their registration
(not for past or closed events).
- **Self-cancellation** — allowed only before any payment; admins can cancel
any time.
- **Pricing refresh** — when an unpaid registration is viewed or paid, expired
early-bird prices are re-evaluated, and the user is warned if the total
changed.
- **Manual registration** (supervisor) — register someone on their behalf,
creating an account if needed. Includes a "Record Payment" tab.
- **Duplicate-account protection** — if an email and phone belong to two
different accounts, the registration is blocked instead of merging them.
---
## Payments, donations & refunds
- **Online card payments via Yoco** — checkout for the full outstanding balance,
confirmed by a signed webhook.
- **Payment links** — supervisors can generate and send a Yoco link for any
amount (including partial).
- **Manual payments** — cash, card, EFT, voucher or other, recorded by staff.
Each payment records **who recorded it** as well as who it's for.
- **Refunds** — negative payments against an original payment, netted against
the original method.
- **Donations** — users can donate from their dashboard (`/dashboard/user/donate`).
Supervisors can **assign** a donation (fully or partly) to someone's
registration and **unassign** it later. Assignments are kept as separate
records, so the original donation never changes.
- **Yoco reconciliation** — imported Yoco transactions can be matched to a
registration, recorded as a donation (optionally choosing the donor), or
ignored.
- **Invoices & receipts** — branded PDFs: an invoice (itemised, early-bird
discount, balance due, pay-now link and QR code) and a payment receipt. Sent
automatically and re-sendable on demand by email or WhatsApp.
- **Method normalisation** — Apple Pay / Google Pay / checkout payments count as
"Card" in reports and user views.
---
## Tickets & check-in
- **Automatic tickets** — QR-coded tickets are generated when a registration is
fully paid (or free), and sent as a PDF by email and/or WhatsApp.
- **Quantity tickets** — one ticket can cover several people and be redeemed
partially (e.g. check in 2 of 3).
- **QR scanner** — works in any mobile browser. A preview checks the ticket is
for the selected event/section, then a confirmation screen shows holder, type
and remaining quantity.
- **Check-in confirmation** — holders get an email/WhatsApp saying how many were
checked in and how many remain.
- **Scan stats** — recent scans and per-event scan counts.
- **Printing** — A4 sheets (8 tickets per page) and A6 single tickets.
- **Resend** — send tickets to a different email/phone at the door.
---
## Attendee forms
- **Form builder** per event — field types: Yes/No, Text, Paragraph, Number,
Date, plus Statement and Heading blocks; required/optional, help text,
reordering. The whole form can be marked required.
- **Drafts** — partially filled forms are auto-saved.
- **Responses** — view, filter (event, user, past/inactive) and print one
response per A4 page. Supervisors can edit responses.
---
## Messaging & notifications
Every user picks a **notification preference**: Email, WhatsApp, or Both.
**Automatic notifications**
| Trigger | Goes to |
|---------|---------|
| Registration created / updated | Registrant (with invoice if unpaid) + event notify recipients |
| Payment recorded / donation applied / unassigned | Registrant (with receipt) + admins |
| Refund processed | Registrant + admins |
| Tickets generated | Registrant (ticket PDF) |
| Ticket checked in | Ticket holder |
| Daily summary, 07:00, for each live event that hasn't started yet | Registrations inbox + event notify recipients |
| Account registered, activation, login, password changed/reset, account closed | The account holder |
**Bulk messaging** (supervisor)
- **Email attendees** and **WhatsApp attendees** — filter by status or pick
specific attendees, preview, send now or schedule for later.
- **Placeholders** — `{{name}}`, `{{event.title}}`, `{{event.link}}`,
`{{event.start}}`, `{{balance}}`, and `{{payment.link}}` (a live Yoco link for each recipient's
outstanding balance).
- **Broadcasts** — ad-hoc email/WhatsApp to any users or addresses, not tied to
one event.
- **Automations** — schedule a sequence of lifecycle emails for an event
(pre-event, final reminder, thank-you, promo for another event).
- **Manage scheduled** — view, edit or delete queued jobs per channel. Sends
run in the background and are purged 24 h after sending.
**WhatsApp** is connected through the WAWP API: an admin links a number in
Site Settings → WhatsApp (QR code or pairing code), with status, restart and
logout controls. Disconnected sessions are recovered automatically.
---
## User dashboard (My Events)
- Registrations with status badges, event thumbnails, and Closed/Past/Inactive
tags. Past and closed events are hidden by default.
- Registration detail: itemised bill (early-bird lines grouped), payments,
**Invoice** and **Receipt** buttons, edit, cancel, **Make payment**.
- Upcoming events and tickets side by side, with bulk ticket email/WhatsApp.
- **Payment history** (`/dashboard/user/payments`) — paginated, with filters by
date, method and payment/refund.
- **Donate** page.
- **Forms** — complete outstanding attendee forms.
- **Profile & Security** — edit details and notification preference, change
password, see recent account activity (logins, password changes, device),
sign out everywhere, deactivate or delete my data.
---
## Staff tools
- **Staff dashboard** — scan stats and quick actions.
- **Ticket scanning** (`/dashboard/staff/ticket-scanning`) — camera QR scanner
with event and section filters.
- **Event tickets & printing** (`/dashboard/staff/event-tickets`) — list, search
and print an event's tickets.
---
## Supervisor tools
- **Dashboard** — KPIs (active events, revenue, donations, registrations,
tickets sold, each vs. the previous month), revenue trend chart, top events,
and recent scans. Tiles link to the matching report.
- **Manage events** — the 6-step event wizard, ticket options, variants,
sections, form and attachments.
- **At the door** — search by name/phone/ticket ID, walk-in registration,
payments, a **Check-In** tab for redeeming main tickets by quantity, and
ticket printing/resending.
- **Self-service kiosk** (`/self-service`) — a touchscreen page a supervisor
unlocks for an event, where visitors register themselves. Existing accounts
are matched by email/phone, and any change to their details needs
confirmation.
- **Manual registration** — register someone on their behalf and record their
payment.
- **Payments** — tabs for Payment, Refund, Donations (assign/unassign),
Reconcile (Yoco transactions), and Payment Link.
- **Email attendees / WhatsApp attendees** — bulk and scheduled messaging.
- **Forms** — view, filter, edit and print form responses.
- **Reports** — see [Reports](#reports).
- **Site banner** (`/set-banner`) — set the announcement bar.
---
## Admin tools
- **Admin dashboard** — same KPIs as supervisor, plus admin quick actions.
- **Manage users** — server-side search and filters (role, active), paging,
edit role and notification preference, revoke sessions, delete or
**anonymise** personal data.
- **Registrations** — all registrations, with filters (event, status, text),
status counts, revenue and outstanding totals, and per-registration options,
form answers and payments (with who recorded each one).
- **Cashup** — see below.
- **Audit log** (`/dashboard/admin/audit-log`) — who did what and when for
refunds, donation assign/unassign, manual registrations, staff
cancellations, event create/update/delete, and settings changes.
- **Site settings** — see below.
---
## Cashup & event costs
- **Event costs** — once-off or per-item costs (optionally linked to a ticket
option), with a "paid from takings" method so cash on hand is correct.
- **Expected vs. actual** — expected takings per method (cash/card/EFT/other)
compared with actual amounts, with variance shown.
- **Cash denomination counts** — entered per staff member, at any time. The
event's actual cash is the sum of these counts.
- **Payment accountability by staff member** — what each person recorded, by
method, with live cash variance.
- **Close / quick close / reopen** an event — closing locks it from further
edits and hides it from the kiosk and user actions. Drafts are saved as you
go.
- **Report tab** — a read-only cashup summary, shown automatically once the
event is closed.
- **Cashup audit trail** — every close/reopen with totals and who did it.
---
## Reports
A full-width workspace with shared filters (events, date range with presets,
include past/inactive/closed) and a searchable grid of reports, each opening in
a viewer with its own filters, stat tiles and bar charts.
| Category | Reports |
|----------|---------|
| Financial | Payments between dates · Revenue summary (by method) · Revenue detailed · Finance report (revenue & costs) · Profit report |
| Registration | Attendees per event (grouped by option) · Registration type counts · Master orders breakdown · Registration status breakdown (count by registration or ticket quantity) |
| Ticketing | Ticket usage summary |
| Donations | Donations breakdown (used / unused per event) |
| Cashup | Cashup reconciliation · Cashup audit trail |
**Export:** Print, branded PDF download, styled Excel (`.xlsx`) workbook,
Email (to yourself), or WhatsApp (the PDF to your own number). Dashboard tiles
deep-link into reports with `?report=&range=`.
---
## Site settings & setup wizard
**Setup wizard** (`/setup`) — on a fresh database, walks through organisation
details, the first admin account and branding. No manual seeding needed.
**Site Settings** (`/dashboard/admin/settings`) — stored in the database and
applied without a restart. Secrets are encrypted with AES-256-GCM.
| Tab | Contains |
|-----|----------|
| Organisation | Name, tagline, contact email/phone, address (with map link) |
| Branding | Primary/secondary/accent colours, logo, favicon, colours suggested from the logo, live website/email preview on desktop and mobile |
| Notifications | Registrations inbox and admin notification emails |
| Email | SMTP host/port/TLS/user/password/from, with a "Test connection" button |
| Legal | Operator, Information Officer, website, effective date for the Terms/Privacy pages |
| WhatsApp | WAWP credentials, connect a number, status/restart/logout |
| Backups | List, run now, download database backups |
See [SETTINGS.md](./SETTINGS.md) for the default of every setting.
---
## Accounts & security
- Register, log in, forgot/reset password, activate account (for accounts
created on someone's behalf).
- JWT authentication (HS256 pinned) with **session revocation** (token
versioning) — users can sign out everywhere, and admins can do it for any user.
- **Two-factor authentication** — optional for every user, from Profile & Security: a
6-digit login code by email or WhatsApp (10-minute expiry, 5 attempts, resend),
with "Trust this device for 30 days". Admins can reset it for a locked-out
user, and the kiosk asks for the code at setup.
- **Login lockout** after repeated failed attempts, plus login rate limiting
(`TRUST_PROXY` to read real IPs behind a proxy).
- **Security event log** — logins, password changes and resets, with device
and IP.
- **Account closure** — deactivate, or anonymise personal data while keeping
financial records.
- **Upload hardening** — server-generated filenames, and uploads served with a
sandbox CSP and `nosniff`.
---
## Help system
A floating **"Need help?"** button on every page opens a page-specific guide
(tabs, quick links). Every page has dedicated content (`frontend/src/content/help/`),
falling back to a general guide.
---
## Background jobs
| Job | Schedule |
|-----|----------|
| Scheduled email/WhatsApp worker | Polls every 30 s (`SCHEDULED_EMAILS_INTERVAL_MS`) and purges sent jobs after 24 h |
| Daily event summary email | 07:00 daily |
| Database backup (`pg_dump`, gzipped, 14-day retention) | 02:00 daily (`BACKUP_ENABLED=false` to disable) |
| Temp file cleanup (files older than 7 days in `/temp`) | Daily |
---
## Operations
- **PM2** (`ecosystem.config.js`) runs backend and frontend, restarting either
one above 500 MB of memory.
- **Sentry** error monitoring when `SENTRY_DSN` / `NEXT_PUBLIC_SENTRY_DSN` are
set.
- Unhandled promise rejections are logged and don't crash the server.
- Backend status page (`/`) and built-in API docs page (`/docs`).
- Jest tests for early-bird tranche pricing and donation balances.
- Versioning via git tags and [CHANGELOG.md](./CHANGELOG.md).
---
## Page map
| Path | Who | What |
|------|-----|------|
| `/` | Public | Home |
| `/events`, `/events/[id]` | Public | Event list and detail |
| `/[alias]` | Public | Event short link |
| `/register/[eventId]` | Public / User | Registration |
| `/registration/success` | Public / User | Confirmation, form and pay |
| `/payment/success`, `/payment/failure`, `/payment/cancel` | Public | Yoco return pages |
| `/forms` | Public / User | Attendee forms |
| `/contact`, `/legal/terms`, `/legal/privacy`, `/lockdown-rules` | Public | Info pages |
| `/login`, `/register`, `/forgot-password`, `/reset-password`, `/activate-account` | Public | Accounts |
| `/setup` | First run | Setup wizard |
| `/self-service` | Supervisor-unlocked | Kiosk |
| `/set-banner` | Supervisor | Site banner |
| `/dashboard/user` (+ `/payments`, `/donate`, `/forms`, `/profile`, `/reset-password`) | User | My Events |
| `/dashboard/staff` (+ `/ticket-scanning`, `/event-tickets`) | Staff | Staff tools |
| `/dashboard/supervisor` (+ `/events`, `/event-options`, `/at-the-door`, `/manual`, `/manual-registration`, `/payments`, `/email-attendees`, `/whatsapp-attendees`, `/forms`, `/reports`) | Supervisor | Supervisor tools |
| `/dashboard/admin` (+ `/users`, `/registrations`, `/forms`, `/cashup`, `/cashup/[id]`, `/audit-log`, `/settings`) | Admin | Admin tools |
README.md
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@@ -112,6 +112,7 @@ Documentation: see Frontend README for environment and scripts.
- Backend README: ./backend/README.md
- Frontend README: ./frontend/README.md
- Site Settings — defaults reference: ./SETTINGS.md
- Feature overview: ./FEATURES.md
## Recent Changes
info.md
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## What is it?
Hope Events is a complete event management platform built specifically for churches and faith-based organisations. It handles everything from advertising upcoming events and taking online registrations to collecting payments, generating QR-coded tickets, and checking people in at the door.
Hope Events is a complete event management platform built specifically for churches and faith-based organisations. It handles everything from advertising upcoming events and taking online registrations to collecting payments and donations, sending QR-coded tickets, checking people in at the door, and balancing the books afterwards.
It runs in any web browser — on a phone, tablet, or computer — with nothing to install.
---
@@ -10,32 +12,54 @@ Hope Events is a complete event management platform built specifically for churc
### For your congregation
- **Browse events** — a clean, mobile-friendly listing of upcoming events with photos, descriptions, and dates. Events that are fully booked display a "Sold Out" badge so attendees know at a glance.
- **Register online** — simple registration flow with support for multiple ticket types (e.g. adult, child, family) at different prices, including early-bird pricing and low-stock warnings.
- **Pay online** — secure card payments via Yoco. Outstanding balances can be settled any time.
- **Receive tickets** — QR-coded tickets are emailed automatically after payment. Attendees can also retrieve their tickets via a self-service portal using just their email address.
- **Registration forms** — events can include custom forms (dietary requirements, T-shirt sizes, emergency contacts, etc.) completed at registration time.
- **Downloads** — events can include downloadable attachments (maps, schedules, waiver forms, etc.) visible on the event detail page.
- **Browse events** — a clean, mobile-friendly listing of upcoming events with photos, descriptions, dates, and location (with a map and directions). Fully booked events show a "Sold Out" badge, and popular tickets show how many are left.
- **Register online** — choose from multiple ticket types (e.g. adult, child, family, dinner, T-shirt sizes) at different prices, including early-bird pricing. People can register as a guest or with an account, depending on how you set up the event.
- **Pay online** — secure card payments (including Apple Pay and Google Pay) via Yoco. Outstanding balances can be settled any time from a link in their email or WhatsApp.
- **Give** — members can make donations online, which you can put towards someone's registration (for example, to sponsor a child's camp place).
- **Invoices and receipts** — branded PDF invoices and payment receipts are sent automatically and can be requested again at any time.
- **Receive tickets** — QR-coded tickets are sent by email and/or WhatsApp as soon as a registration is paid. Each person chooses how they'd like to be contacted.
- **Add to calendar** — one tap adds the event to their phone or computer calendar.
- **Registration forms** — events can include custom forms (dietary requirements, medical information, emergency contacts, indemnities, etc.), saved as they go.
- **Downloads** — events can include attachments such as maps, schedules, or waiver forms.
- **Their own dashboard** — see registrations, tickets, payment history, and forms in one place; add tickets, cancel before paying, and manage their profile and privacy.
### For staff on the day
- **QR code scanner** — check people in by scanning their ticket QR code. Works in any mobile browser — no app to install.
- **At-the-door panel** — search by name, phone, or ticket ID; mark people in; print or resend individual tickets on the spot.
- **QR code scanner** — check people in by scanning their ticket with any phone camera. A single ticket can cover a whole family and be checked in a few people at a time.
- **Scan points** — set up separate check-in points (e.g. main hall, dinner) that only accept the right tickets.
- **At-the-door desk** — search by name, phone, or ticket number; register walk-ins; take cash, card, or EFT payments; check people in; and print or resend tickets on the spot.
- **Self-service kiosk** — set up a tablet where visitors register themselves. Returning visitors are recognised by their email or phone number.
- **Check-in confirmations** — attendees get a message confirming how many people were checked in.
### For event organisers (supervisors)
### For event organisers
- **Event management** — create and manage events with photos, pricing, early-bird tiers, and registration deadlines.
- **Ticket types** — flexible options (e.g. Adult, Child, VIP, Dinner) each with their own price.
- **Payments** — view all payments, record cash or EFT manually, and issue adjustments.
- **Bulk messaging** — send emails or WhatsApp messages to event attendees. Schedule reminders, thank-you messages, or general broadcasts.
- **Event management** — a step-by-step wizard for creating events: details, ticket types and pricing, early-bird tiers, stock limits, check-in points, registration forms, visibility, and attachments.
- **Flexible publishing** — schedule an event to go live later, keep it hidden and share it only by link, give it a short web address (e.g. `/camp-2026`), or create "contact us" events (e.g. baptisms) with no registration.
- **Payments** — record cash, card, EFT, or voucher payments; issue refunds; send payment links; assign donations; and match card payments to registrations. Every payment records who took it.
- **Messaging** — send emails or WhatsApp messages to attendees, filtered by who has paid or still owes. Personalise messages with each person's name, balance, or their own payment link. Schedule reminders, thank-you messages, and promotions in advance.
- **Daily summary** — the event team gets a daily email with registrations, payments, and outstanding balances in the run-up to each event.
- **Forms** — view, filter, and print attendee form responses.
- **Reports** — download attendance and payment reports.
- **Reports** — 14 ready-made reports covering payments, revenue, attendees, ticket usage, registration status, donations, costs, and profit. Each can be printed or exported to PDF, Excel, email, or WhatsApp.
- **Dashboard** — revenue, donations, registrations, and tickets sold at a glance, compared with the previous month.
### For administrators
### For administrators and treasurers
- **User management** — manage accounts and roles (user, staff, supervisor, admin).
- **Registrations** — a complete overview of all registrations across all events.
- **Site settings** — update the organisation name, logo, brand colour, and notification preferences directly from the admin panel — no technical knowledge required.
- **Cashup** — record event costs, count cash by denomination for each staff member, and compare expected and actual takings for cash, card, and EFT. Close the event once the books balance.
- **Profit reporting** — see revenue, costs, and profit per event.
- **Audit trail** — a record of who did what and when for refunds, donations, manual registrations, cancellations, event changes, and settings changes.
- **User management** — manage accounts and roles (member, staff, supervisor, admin), and erase a person's personal data on request.
- **Registrations overview** — every registration across all events, with paid and outstanding totals.
- **Site settings** — update your organisation's name, address, logo, brand colours, email settings, legal pages, and WhatsApp connection yourself, with a live preview. No technical knowledge required.
- **Backups** — the database is backed up every night, and backups can be downloaded from the admin panel.
---
## Built to be trusted
- **Your branding** — your logo, colours, and name on the website, emails, invoices, receipts, and reports.
- **Privacy** — Terms of Use and Privacy Policy pages filled in with your details, and members can close their account or have their personal data removed.
- **Security** — optional two-step login codes by email or WhatsApp, protection against password-guessing, a record of each account's recent logins, and the ability to sign out on all devices.
- **Help on every page** — a "Need help?" button explains each page in plain language.
---
@@ -50,7 +74,7 @@ Hope Events is offered as a **hosted service**. You don't need to worry about se
Pricing is quoted per organisation based on expected usage. Contact us for a quote.
> Online payment processing fees (charged by Yoco directly to your merchant account) are separate and not included in the subscription.
> WhatsApp messaging requires a WhatsApp number linked to the platform.
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@@ -58,7 +82,7 @@ Pricing is quoted per organisation based on expected usage. Contact us for a quo
1. **Get a quote** — contact us and we'll provide pricing for your organisation.
2. **We set it up** — once you're onboarded, we deploy and configure the platform for you. You'll receive a link to your site.
3. **First login** — a setup wizard walks you through entering your organisation details and creating your admin account. No technical steps required.
3. **First login** — a setup wizard walks you through entering your organisation details, creating your admin account, and adding your logo and colours. No technical steps required.
4. **You're live** — start creating events and inviting attendees.
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@@ -74,8 +98,8 @@ Pricing is quoted per organisation based on expected usage. Contact us for a quo
## Payment processing
The platform integrates with **Yoco** — a South African payment gateway that supports all major credit and debit cards. You will need your own Yoco merchant account to accept payments. Yoco's standard transaction fee applies (currently 2.95% per transaction); this goes directly to Yoco and is not part of our subscription.
The platform integrates with **Yoco** — a South African payment gateway that supports all major credit and debit cards, Apple Pay, and Google Pay. You will need your own Yoco merchant account to accept payments.
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*Built for Hope Family Church, Henley-on-Klip. Available to other churches and faith-based organisations.*
*Built for Hope Family Church, Henley-on-Klip. Available to other churches and faith-based organisations.*